Call Center Customer Service Representative (Remote | 1099 Independent Contractor)

October 9, 2026

Other Jobs To Apply

No other job posts for this day.

Empire Connect Agency | Remote | Contract

Empire Connect Agency is seeking professional, detail-oriented Remote Customer Service Representatives to help support customers of various clients! In this role, you will handle inbound and outbound customer service calls, assisting with account inquiries, product support, billing questions, and general customer needs. This is a 1099 independent contractor opportunity that offers flexibility, autonomy, and the ability to work from the comfort of your home.

Responsibilities:

Answer inbound and outbound calls from to support customers of various clients
Accurately enter information into our client database
Provide a high level of customer service with empathy, patience, and professionalism
Maintain a quiet and distraction-free work environment
Demonstrating consistent, high-level performance may lead to enhanced opportunities and expanded roles.

Requirements

Requirements

Minimum of 6 months remote call center experienceor1 year of in-office (brick-and-mortar) call center experience
Clear verbal and written communication skills with strong soft skills, including active listening, patience, and professionalism
Ability to deliver excellent customer service, effectively addressing customer questions and concerns
Quiet, dedicated home office environment suitable for handling customer interactions
Ability to pass a background check
Comfortable working as a 1099 independent contractor

(This role does not include employee benefits such as medical, vision, tax withholding, or life insurance.)

Schedule:

Client service hours vary and may include mornings, evenings, weekends, and holidays, depending on the specific client program you select. Agents have the flexibility to select service intervals that align with their availability and the needs of the supported client.
Flexible scheduling—contractors may select shifts weekly based on availability and business needs
Contractors must be dependable and committed to their selected hours

Tech Requirements: ( Mandatory to begin work)- If you need a referral for affordable equipment, please leave that information on the application.

No Chromebooks or Apple computers
Must have Windows 11 OS
Minimum 16GB RAM (desktop or laptop)
Dual monitors (not needed at time of application)
Noise- canceling USB headset (not needed at time of application)
Hardwired internet connection
Web Camera

Benefits

Benefits

Work from the comfort of your home
Starting pay of $12-$15/hour (with increase opportunities)
Opportunities for advancement based on performance and client-offered incentives
Supportive team environment

If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency.

Note: This is a remote, independent contractor opportunity for motivated professionals seeking flexible scheduling and performance-based income.

Apply today to be considered.

Remote

Skills:
Billing, Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Microsoft Windows Operating System, Presentation/Verbal Skills, Product Support, Resolve Customer Issues, Webcams, Writing Skills

Empire Connect Agency

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...