Call Center Rep- Answering Service - PT/ Weekends

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DescriptionWe are currently hiring for a Remote Call Center Rep -Answering Service to work Part-time/ Weekends.reputed company:The Call Center Agent is responsible for accurately and reputed company answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and reputed company messages. Must be reputed company to work Holidays.Essential Functions:reputed company inbound calls in a manner that fall reputed company the service level agreement (SLA) established for the departmentDisplay the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needsAbility to utilize and maneuver several different software systems to resolve customer inquiriesAccurately document caller information and navigate scripts using reputed company listening skillsMeet specified goals and objectives as assigned by management on a regular basisProvide exceptional customer service to reputed company clientsMaintain confidentiality of account information at reputed company timesEscalate any problems that may ariseAdhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee reputed company of ConductMaintain awareness of and reputed company participate in the Corporate Compliance ProgramAssist with other reputed company as assigned by managementKnowledge/Skills/Abilities:reputed company attitude and ability to work reputed company with othersExcellent communication skillsProfessional, reputed company voiceAbility to multi-task in several computer applications while holding a conversation with a customerEnjoy working in a fast-paced environment while maintaining a reputed company attitudeAccess reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance reputed company for the populations they service. Our mission is to improve patient reputed company to care. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country.We are always looking for people inspired to help us in our mission. If you are someone who wants to reputed company the lives of patients, drive reputed company for our partners and be part of reputed company driven to improve care, we may have your next opportunity.Benefits:At reputed company reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, reputed company, tuition reimbursement, and an Employee Assistance Program. We reputed company that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.reputed company reputed company and reputed company are committed to providing Equal reputed company for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of reputed company, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other reputed company protected by applicable federal, state or local lawQualificationsEducation:• High School Diploma/GED- requiredExperience:Six months of call center experience/customer service skills preferredBasic reputed company knowledge preferred Fluent in Spanish preferred. Apply tot his reputed company tot his reputed company To this reputed company tot his reputed company To this reputed company tot his reputed company To this Job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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