Client Service Representative | REMOTE on Zoom

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About the position

AO Globe Life is expanding its virtual team and seeking motivated, service-focused individuals to join us as Remote Client Representatives. In this role, you’ll connect virtually with individuals and families interested in learning more about available benefits. You’ll answer questions, understand client needs, explain coverage options, assist with enrollment once appropriately licensed, and provide continued customer service. This position combines Customer Service, Client Support, Benefits Education, Relationship Building, and Consultative Insurance Sales. It is a 100% remote, entry-level position with no insurance experience required, offering qualified client opportunities, no traditional cold calling, weekly commission-based pay, performance bonuses, renewal & residual income opportunities, flexible scheduling, training & mentorship, and career & leadership development.

Responsibilities

  • Meet with clients through scheduled Zoom and phone appointments
  • Make applicable outbound calls and client follow-up
  • Connect with individuals interested in receiving benefit information
  • Ask questions to understand individual and family needs
  • Listen carefully to client questions and concerns
  • Explain available life, accident, and supplemental health insurance options
  • Answer questions regarding benefits and coverage
  • Provide needs-focused recommendations once appropriately licensed
  • Assist eligible clients through applications and enrollment
  • Complete required digital documentation
  • Maintain professional client relationships
  • Conduct applicable policy reviews
  • Assist with beneficiary updates
  • Provide continued customer service and follow-up
  • Maintain accurate digital client records
  • Manage appointments and follow-up activity
  • Participate in virtual training and coaching
  • Follow applicable company procedures and state insurance requirements

Requirements

  • Must be at least 18 years of age
  • Legally eligible to work in the United States
  • Provide own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
  • Complete required training and participate in virtual meetings
  • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
  • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
  • Self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement
  • Strong time-management skills and consistent activity

Nice-to-haves

  • Enjoy communicating with people
  • Enjoy solving problems
  • Enjoy staying organized
  • Enjoy managing own responsibilities

Benefits

  • Weekly commission payments
  • Performance-based bonuses
  • Renewal commissions
  • Residual income opportunities
  • Leadership compensation for qualifying representatives
  • Additional performance incentives
  • Training
  • Licensing guidance
  • Qualified client opportunities
  • One-on-one mentorship
  • Ongoing professional development
  • Career & Leadership Development
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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