Communication Specialist (REMOTE)

September 25, 2026

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2 days ago Be among the first 25 applicants Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Position Summary: The Communications Specialist is responsible for supporting the creation, review and distribution of email communications to The UPS Store franchise network consisting of 5300+ franchisees and The UPS Store corporate employees and field support teams. A successful candidate will have exceptional content creation, writing, proofreading and copyediting capabilities, strong attention to detail and a firm understanding of effective communication strategies. Candidate must possess the ability to organize and manage multiple tasks and projects with shifting priorities while maintaining a service-oriented approach. Key Responsibilities Collaboration: Partner with cross-functional teams across multiple departments to effectively communicate strategic objectives and initiatives. Monitor and Respond to Communications Inquiries: Daily interfacing with incoming franchisee emails to help answer questions and problem-solve by routing them to the correct internal contacts. Daily interfacing with internal subject matter experts for various communications requests for publications and website updates. Content Creation: Draft and develop content for emails and other campaign tactics, including promotional banners, website, social networking and multimedia, ensuring messaging is clear, consistent, engaging and aligned with business objectives tailored to multiple audiences. Content Review: Proofread and copyedit communications for accuracy, grammar, and adhere to company tone and style guidelines, approval processes and timelines. Distribution Management: Oversee email and campaign asset distribution processes, including coordinating and building newsletters and email blasts, and working with creative teams through asset delivery. Performance Tracking: Monitor and analyze the effectiveness of emails and campaigns by performing regular data entry and reporting of key performance indicators, providing suggestions for improvement. Tools and Platforms: Utilize email marketing tools (e.g., Salesforce Marketing Cloud) to design and send communications. Familiarity with basic email design principles (HTML experience is a plus). Support Special Events and Video Productions: Provide content assistance on various communications needs for special events, including website content, mobile app content and other tasks as assigned. Provide production assistance on various video or multimedia projects, including pre-production logistics, on-site production support and other tasks as assigned. Qualifications Education: Bachelor’s degree in Communications, Marketing, Journalism, or a related field. Experience: 2+ years in a communications, content creation, or email marketing role. Ideal candidate should be able to work off of Pacific Time Zone business hours. This position is fully remote. The employee will be able to work from home. * Internal Job Grade: 10E Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Marketing, Public Relations, and Writing/Editing Industries Truck Transportation Referrals increase your chances of interviewing at UPS by 2x Get notified about new Communications Specialist jobs in San Diego, CA . Hubspot Manager- Future Opening (Remote Mexico) Special Investigation Unit: Field Investigator (San Diego area) Senior Demand Generation Strategist - Remote Mexico We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Experience: 2 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...