Customer Service Representative - Remote

November 4, 2026

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Job Details Description Job Summary: Under the general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource. This is a remote position. Schedule: The likely schedule will be Sunday through Tuesday and every other Wednesday, 8:00 am to 8:00 pm (3x12 or 4x12, rotating). This may change if an internal employee changes schedule prior to hire. Compensation Customer Service Representative wages start at $16.90-$18.47/hr. This is a non-exempt position. Essential Duties & Responsibilities <ul><li>Able to operate a multi-line, computerized phone system as well as radio communication equipment</li><li>Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program</li><li>Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers</li><li>Develop a high degree of familiarity with Company service areas and medical facilities</li><li>Demonstrate exceptional customer service skills with both internal and external customers</li><li>Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport</li><li>Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation</li><li>Attend all mandatory meetings and trainings</li><li>Perform all other duties as assigned </li></ul>Minimum Requirements <ul><li>High School Diploma, GED, or equivalent</li><li>Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience</li><li>Ability to type a minimum of forty (40+) words per minute</li><li>Demonstrate ability to communicate clearly and professionally both verbally and in writing</li><li>Proficient computer skills including Microsoft Office, email, and spreadsheet software programs</li><li>Ability to accurately take incoming request while simultaneously documenting the information electronically </li></ul>Preferred Qualifications <ul><li>Previous work experience as an EMS Dispatcher or Communications Technician</li><li>Emergency Medical Technician (EMT) certification </li></ul>Additional Requirements <ul><li>Must be able to successfully pass the final exam for a Customer Service Representative after four (4) weeks from the first scheduled shift</li><li>Must be able to successfully obtain EMD certification within six (6) months of beginning employment</li><li>Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts</li><li>Able to rotate shift assignments as needed and/or required based on operational need</li><li>Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening </li></ul>Physical Requirements <ul><li>Must be able to sit for an extended period of time</li><li>Must be able to wear a telephone headset</li><li>Must be able to hear and communicate clearly to perform job duties in person and over the telephone</li><li>Adequate vision required to be able to read information from printed sources and computer screens</li><li>Requires frequent repetitive hand movements, standing, walking, reaching, and grasping</li></ul>

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...