Customer Support Representative

October 28, 2026

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Customer Support Representative

Department: Customer Support

Employment Type: Tam Zamanlı

Location: APAC-Malaysia

Description

We are looking for a Customer Support Representative to join us in Malaysia.

Key Responsibilities

In this role, you will…

Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction
Competent in the use of company systems to support treatment status and sales follow up
Collaborate with other departments to provide solutions for customers.
Identify and escalate issues that require additional attention.
Provide feedback to management on customer trends and recurring issues.
Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.
Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
Stay up-to-date on company products, policies, and procedures.
Maintain a basic knowledge in orthodontic/dental concepts and topics

Skills, Knowledge & Expertise

In this role, you’ll need …

Bachelor’s degree
3 to 5 years of experience in customer service
Ability to focus attention to detail
Ability to consistently follow through activities and projects to completion
Ability to perform in a fast-paced environment
Ability to act and speak with confidence
Ability to work independently and as part of a team
Excellent organizational and time management skills
Possess a service excellence mindset
Possess a strong customer focused orientation with good interpersonal skills
Proficiency in customer service software and strong computer skills.
Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
Provide support to audit processes and quality management system as required
Willingness and ability to work on weekends as needed.

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