[Hiring] Document Review Specialist @J. J. Keller & Associates, Inc.

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Role Description

J. J. Keller has a REMOTE - Document Review Specialist opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. As a Document Review Specialist you will be responsible for auditing various documents on behalf of our clients in a metric driven environment.

Work Environment:

  • Remote or In-Office: If you're near our corporate office in Neenah, Wisconsin, you can choose to work in the office, hybrid or from home. For those outside our local area, this role will be entirely remote, performed from your dedicated home office in the U.S.
  • Private Work Environment: It's essential to maintain a distraction-free, private work environment. J. J. Keller will provide the necessary computer equipment for you to fulfill your role.
  • “Camera On” culture: For meetings and internal interaction we utilize MS Teams for video communication.

Job Responsibilities

  • Audits driver qualification documents and drug & alcohol information for clients.
  • Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
  • Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
  • Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

  • High School Graduate or General Education Degree (GED).
  • 1+ years of experience in a general office setting.
  • In lieu, will consider a combination of experience and post-secondary education.
  • Experience in highly regulated industry a plus or ability to learn complex regulatory standards.
  • Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
  • Strong organizational skills and attention to detail.

Benefits

  • $19/hr.
  • 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday
  • Annual Reviews + Merit Increases + Quarterly Bonus Program
  • New Hire On-the-Job Training
  • Medical + Dental + Vision Insurance
  • 401(k) with Employer Match + Company-funded Profit Sharing
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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