Role Description

We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices.

The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process. Experience with eClinicalWorks (eCW) is highly preferred.

Key Responsibilities

• Answer and manage high-volume inbound and outbound patient calls.
• Contact new referrals within 24–48 hours of receipt.
• Schedule new patient appointments while meeting scheduling goals.
• Confirm, reschedule, and cancel appointments as needed.
• Verify insurance eligibility and benefits before appointments.
• Manage referral workflows and ensure timely patient outreach.
• Coordinate scheduling based on insurance requirements, including authorization timelines.
• Maintain accurate patient documentation within eClinicalWorks (eCW).
• Provide outstanding customer service while maintaining HIPAA compliance.
• Collaborate with providers and office staff to optimize scheduling and patient flow.

Success Metrics

• Contact all new referrals within 24–48 hours.
• Schedule 30+ new patients per month from approximately 40–50 monthly referrals.
• Verify insurance eligibility accurately and in a timely manner.
• Maintain excellent patient satisfaction through responsive communication and efficient scheduling.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Qualifications

• Minimum 2 years of experience as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.
• Previous experience using eClinicalWorks (eCW) is strongly preferred.
• Experience verifying insurance eligibility and understanding PPO and HMO plans.
• Strong knowledge of referral management and appointment scheduling.
• Excellent English communication skills (Spanish is a plus).
• Ability to multitask in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.
• Comfortable handling patient interactions with professionalism and empathy.

Preferred Experience

• Referral Coordination
• Insurance Eligibility Verification
• Appointment Scheduling
• Patient Outreach
• Medical Reception
• Healthcare Customer Service

Equipment Requirements

• Dedicated, quiet home office suitable for HIPAA-compliant work.
• Reliable high-speed internet connection.
• Windows computer with dual monitors preferred.
• Backup internet connection is highly preferred.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.