Implementation Consultant – Healthcare SaaS (UK Remote)

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Implementation Consultant – Healthcare SaaS

Location: Remote (UK-based)

Experience: 3–8 years

Function: Digital Health · SaaS Delivery · Clinical Software Implementation · Account Onboarding

Compensation: £60,000–£70,000, depending on experience.

Help private healthcare clinics run on the platform of the future.

Script Assist is transforming how private healthcare is delivered. We already power over 20% of the UK medical cannabis market, growing 15% month-on-month, and we’re expanding rapidly into other high-growth therapies.

We’re looking for a Healthcare SaaS Implementation Consultant to join our UK-facing team. You’ll be the trusted partner for clinics, pharmacies, and specialist prescribers — guiding them from onboarding through to long-term success.

This is not support. It’s not account management. This is a senior implementation role with real strategic weight. You’ll run client delivery, improve operational outcomes, and directly shape the rollout of next-gen healthcare technology across the UK.

What You’ll Do

  • Lead onboarding and configuration for new clinic and pharmacy partners
  • Run virtual training sessions with UK doctors, pharmacists, and admin staff
  • Understand and map out client workflows — and configure the platform accordingly
  • Work closely with product and support to deliver seamless go-live experiences
  • Manage an active portfolio of clients and drive adoption post-launch
  • Help build repeatable implementation playbooks as we scale

You’re a Great Fit If You…

  • Have 3–8 years of experience in SaaS implementation, digital health delivery, or EMR/EHR rollouts
  • Have worked with UK private clinics, prescribers, pharmacies, or specialist practices
  • Have experience with platforms like EMIS, SystmOne, PHRs, pharmacy SaaS tools, or similar
  • Understand the realities of clinical workflows and private-pay compliance
  • Communicate clearly, manage stakeholders confidently, and love solving real-world problems
  • Want to grow quickly into senior strategic roles (ops, product, or commercial)

Why Join Script Assist?

  • 🚀 Real traction: 1 in 5 UK medical cannabis patients are already on our platform
  • 📈 Fast growth: 15%+ MRR growth with major partners
  • 🧠 Serious product: Modular, white-labelled platform powering end-to-end clinic workflows
  • 🌍 Remote-first, high-ownership: Work directly with leadership on a product making a real difference
  • 🔓 Massive opportunity: Expanding into GLP-1s, TRT, and international markets in 2025–26

Sound like you?

We’d love to hear from experienced digital health pros who are ready to lead, not follow.

Experience: 3 years required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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