Remote Customer Service Representative | Work From Home | Weekly Pay | Training Provided

September 17, 2026

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Company: AO | Globe LifeLocation: 100% Remote (United States)

Build a Career That Fits Your Life

Are you looking for a remote customer service career that offers flexibility, professional growth, and the opportunity to help others?

AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Representatives. In this fully remote role, you'll connect with clients through scheduled Zoom and phone appointments, answer questions, explain benefit options, and provide outstanding customer service while building long-term client relationships.

Whether you're starting a new career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, administration, or sales, we'll provide the training and mentorship you need to succeed.

No Previous Insurance Experience Required No Cold Calling – Clients Request Information Full Training & Ongoing Mentorship Provided

What You'll Do

Meet with clients virtually using Zoom and phone.
Provide exceptional customer service and professional client support.
Explain life, accident, and supplemental health benefit options.
Guide clients through the enrollment process.
Build lasting relationships through trust and personalized service.
Maintain accurate client documentation and follow-up records.
Collaborate with a supportive remote team.
Participate in weekly coaching, leadership development, and ongoing training.

What You'll Gain 100% Remote Work

Work from home anywhere in the United States.

Flexible Schedule

Create a schedule that supports your lifestyle and personal priorities.

Weekly Pay + Performance Bonuses

Earn competitive weekly income with additional performance-based incentives.

Weekly Training & Mentorship

Receive comprehensive onboarding, one-on-one coaching, licensing guidance, and ongoing leadership development.

️ Comprehensive Benefits

Health Insurance Reimbursement
Company-Paid Life Insurance
Residual Income Opportunities
Leadership Development
Career Advancement Opportunities

️ Incentive Travel & Recognition

Top performers may qualify for company-sponsored trips and recognition programs, with destinations that may include Cabo, Tulum, Las Vegas, and Cancun, along with other performance-based rewards.

What We're Looking For

Strong communication and active listening skills.
Customer-focused mindset with a passion for helping others.
Positive attitude and willingness to learn.
Self-motivated and dependable.
Comfortable working independently in a remote environment.
Basic computer proficiency and reliable high-speed internet.
Strong organizational and time-management skills.

Customer service, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is welcomed but not required.

Why AO?

For more than 70 years, AO has helped protect working families across North America by providing life, accident, and supplemental health insurance benefits.

Our mission is simple:

Protect Every Child. Serve All Working People.

We're committed to helping our team members build meaningful careers through mentorship, professional development, and opportunities for long-term advancement.

Interview Process

All interviews are conducted virtually through Zoom, making the hiring process convenient and accessible from wherever you are.

Ready to Get Started?

If you're looking for a rewarding work-from-home customer service career where you can help others, grow professionally, and enjoy schedule flexibility, we'd love to hear from you.

Apply today and begin your career with AO.

AO | Globe Life

Work From Home. Help Families. Build Your Future.

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Remote

Skills:
Banking Services, Broadband, Coaching, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Health Insurance, Health Plan, Healthcare, Healthcare Reimbursement, Insurance, Leadership, Licensing, Life Insurance, Mentoring, Military, Onboarding, Organizational Skills, Retail, Sales, Schedule Development, Time Management, Top Sales Rep, Training/Teaching, Work From Home

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Globe Life AIL - Lisa Russel

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...