[Remote] Customer Support Specialist, Global Payroll

October 6, 2026

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Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and Finance systems, including payroll, benefits, expenses, and workforce technology. The Customer Support Specialist, Global Payroll role supports customers by resolving payroll issues, guiding them through processing and compliance questions, maintaining support documentation, analyzing trends, and escalating complex region-specific cases.

Responsibilities

Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Skills

1-4 years of customer support experience in US Payroll domain
Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
Bachelor's degree
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Benefits

Ongoing training and development opportunities
Opportunities for professional development
This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy.
Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.
Remote work in Nevada, California, New Mexico, Colorado, El Paso, Texas, Arizona, Utah, Washington, Oregon, Los Angeles, California, Idaho, Montana, or Wyoming

Company Overview

Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

Company H1B Sponsorship

Rippling has a track record of offering H1B sponsorships, with 84 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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