Remote Help Desk/ Windows Support

October 6, 2026

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We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.

Required experience:

· Supporting customers in-person and remotely

· Writing simple documentation, step-by-step guides, or customer request details for others to read and use

· Using knowledge base applications or sites to map situations to potential solutions

· Applying basic network concepts in resolving customer issues

· Applying standard operating procedures or known solutions.

· Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)

Required certifications:

· ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)

· Dell Hardware (the contractor has 20 business days from start date to obtain this certification)

· CompTIA A+

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

· Windows endpoint device installation

· Windows endpoint device break / fix & upgrade

· Local and network printer installation & repair

· UPS repair (APC)

· Installation of Windows based COTS software & drivers,

· Installing NIST Windows system images

· Windows security patching

· Malware & virus removal

· Troubleshooting multifaceted incidents and questions

W2 Benefits

Not only you get to join our team of awesome playful ninjas, we also have great benefits:

3 weeks paid time off per year+10 Holidays

Six percent 401k matching, vested immediately

We offer comprehensive health care plan(s) with nationwide coverage for you and your family

This organization participates in E-Verify

About You

You are organized and eager to accept responsibility.

You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you.

You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client.

You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients.

You are detail-oriented but never lose sight of the Big Picture.

You can work equally well individually or as part of a team.

U.S. citizenship required.

About Us

We are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients.

"Hire the best people. Do the best work." is our Brand Statement.

We value teamwork. We support each other and believe in shared success.

We believe in Continuous Improvement.

We believe in Continuous Learning.

We work in both the Commercial and Government sectors.

We have been doing remote work since the inception of the company and are very good at it.

$50,000 - $60,000 a year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...