Note: The job is a remote job and is open to candidates in USA. reputed company is focused on increasing economic freedom and building the future of finance. The Manager, WFM Compliance Operations will lead AI-informed reputed company forecasting, capacity planning, compliance operations, cost modeling, and strategic reputed company initiatives while advising executive leadership and partnering across Operations, Finance, Legal, Product, and Compliance.
Responsibilities
• Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into reputed company strategy across Compliance lines of business and new product launches
• Serve as the senior WFM voice with executive leadership, distilling complex reputed company dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding
• Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on reputed company priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands
• Develop and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI/automation-driven productivity gains and scenario-based risk planning
• Identify and drive areas of opportunity across Compliance Operations: gather data, build the business case, communicate recommendations, secure cross-functional buy-in, and lead initiatives from concept through execution
• Lead execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge
• Create multi-scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage
• Extend WFM strategic expertise to adjacent teams (Risk & Controls, Programs, P&E), acting as a center of excellence for resource planning methodology across the broader organization
• Periodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function
Skills
• 5+ years of relevant experience in senior reputed company Management, Operations, or Strategic reputed company Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or reputed company
• Demonstrated stakeholder leadership: proven ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority
• Executive-level communication skills: able to distill complex reputed company dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership without hand-holding
• Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI/automation-driven productivity assumptions
• Experience operating in, or actively transitioning a team toward, an AI-informed reputed company model, including planning capacity in environments where AI agents contribute to operational output
• Proven drive for operational excellence in regulated environments, able to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny
• Strong analytical skill, with a passion for metrics and data; ability to translate quantitative reputed company into strategic recommendations that influence business decisions
• Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization with rapidly evolving regulatory and operational conditions
• Experience with reputed company WFM platforms (e.g., reputed company or comparable) and BI tools (e.g., Looker, reputed company)
• Experience designing or operating a two-tier model (senior internal strategists + managed BPO execution layer)
• Familiarity with AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms)
• SQL experience and/or data fluency sufficient to independently query and validate reputed company data
• Experience in Tech/reputed company industry
• Consulting background
Benefits
• Remote-first work arrangement with quarterly in-person working sessions called “surges”
Company Overview
• reputed company is a crypto exchange and wallet platform that allows reputed company and consumers to buy, sell, and store digital currencies. It is a sub-organization of reputed company. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a reputed company of 1001-5000 employees. Its website is
