[Remote] Personal Computer Support Tech 1

September 28, 2026

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Note: The job is a remote job and is open to candidates in USA. Serco Inc. is seeking a Personal Computer Support Tech 1 to support secure IT operations through network and systems surveillance. The role provides real-time support during major incidents, coordinates outage response, and monitors, triages, validates, and escalates network and system issues during an overnight shift.

Responsibilities

Provide tactical response for the monitoring and coordination of outage response and triage for all Tier I inputs to include network and system monitoring as well as communication & coordination during outage or maintenance scenarios
Be responsible for providing real time operations support during major incidents as well as triage, validation, and escalation of any actual or potential network/system issues
Ability to follow established guidelines, policies and procedures
Effective interpersonal and problem-solving skills

Skills

Ability to obtain and maintain a DoD Secret security clearance
U.S Citizenship required
Associate degree
Or a High School diploma with 2 years of relevant experience in lieu of degree
Minimum 1 year of relevant experience
Knowledge of Microsoft Word, Excel, and Outlook
Familiarity with Active Directory (AD) principals Education
Must possess excellent analytical, organizational, and time management skills
Ability to read and follow documented processes and procedures
CompTIA Security+ Certification (preferred)
Secret clearance (Preferred)
Experience with Ticketing systems; Remedy, ServiceNow, Jira, and SolarWinds Web Helpdesk

Benefits

Performance-based incentives
Comprehensive health coverage and health savings accounts, subject to contract type, location, hire date, and applicable collective bargaining agreements
Health and Welfare Benefits based on the Wage Determination for the contract
Medical, dental, and vision insurance for full-time employees; part-time members receive a limited package tailored to their role
Robust vacation and sick leave benefits for full-time employees; part-time members receive a limited package tailored to their role
Flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
Birth, adoption, and parental leave benefits
Employee Assistance Plan that includes counseling
Time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with Serco policies and benefit plans

Company Overview

Serco is a provider of professional, technology, and management services to government. It was founded in 1988, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.serco.com.

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