Senior IT Project & Program Manager, Asset Management

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Job Description:

  • Own day-to-day relationships with Pinterest’s IT deployment and support service partners
  • Drive partner performance, escalation resolution, and SLA accountability
  • Build and manage metrics and reporting programs for outsourced IT services
  • Define KPIs and run regular business reviews against service and cost targets
  • Use AI to improve vendor reporting and service operations
  • Partner with IT Project & Program Managers on global deployment and vendor operations
  • Manage vendor/MSP relationships supporting IT services
  • Partner with Procurement, Finance, Legal, and Security on contracts, invoicing accuracy, and compliance
  • Support asset lifecycle and recovery programs
  • Evaluate and onboard new service-delivery capacity
  • Support budget planning and forecasting for vendor-delivered services
  • Identify and drive cost-saving opportunities across hardware and vendor spend
  • Serve as backup Scrum Lead, with potential to become primary Scrum Lead

Requirements:

  • Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
  • Strong analytical and reporting skills, including building KPI/metrics programs and translating data into recommendations
  • Strong collaboration and communication skills, including mentoring peers and influencing outcomes without formal management authority
  • Experience partnering with Procurement, Finance, Legal, and Security
  • Strong written and verbal communication skills, including preparing executive-ready materials
  • 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
  • Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
  • Bachelor’s degree in Information Systems, a related field, or equivalent experience
  • Experience with metrics and ticketing/support tools such as Zendesk preferred

Benefits:

  • Equity eligibility
  • Flexible working model
  • In-person collaboration only 1–2 times every 6 months
  • Equal opportunity and accommodation support
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