ServiceNow Consultant(Remote) (Remote)

October 19, 2026

Other Jobs To Apply

About the position

We are redefining ServiceNow consulting by combining expert knowledge with the agility of a startup to provide transformative solutions that outperform traditional Big-4 firms. As one of the largest and fastest-growing software consulting firms in Australia and New Zealand, our success is driven by a commitment to innovation, our own product development, and an exceptional customer-centric culture, evidenced by customer satisfaction ratings consistently above 4.9/5. We are recognized by major industry analysts and global enterprise clients. Our core philosophy is to empower both our clients and our team to thrive and grow. We offer growth opportunities across Australia and New Zealand, a flat structure with rapid growth and a high-ownership culture, creative freedom to lead and implement ideas, and the chance to make a direct impact on growth, brand visibility, and client experience. Visit to learn more about us. This role is for a Senior ServiceNow Consultant responsible for the overall design, architecture, and alignment of client business requirements with technical solutions. The consultant will collaborate with clients to evaluate current processes and tools, identify potential ServiceNow platform solutions, define specific requirements, determine integration needs, and develop comprehensive architecture and implementation plans.

Responsibilities

Overall design, architecture, and mapping of client business requirements to technical solutions.
Work with clients to assess current state processes and tools.
Identify ServiceNow platform solution options.
Define ServiceNow solution requirements.
Determine integration needs.
Develop overall architecture and implementation plans.
Lead architecture discussions.
Develop business cases.
Present to senior executives.
Design and implement integrations between ServiceNow and third-party applications.
Deliver large-scale ServiceNow projects adhering to best practices.
Coach and mentor team members through technical guidance and knowledge-sharing sessions.
Act as a ServiceNow subject matter expert during executive briefings and marketing events.

Requirements

Extensive experience in ServiceNow solutioning, including hands-on design & deployment.
Expertise in mapping client business requirements to scalable and supportable technical solutions.
Deep knowledge of any of the ServiceNow modules such as ITSM, ITOM, HRSD, CSM, FSM, SPM, and others.
Strong background in IT service management solution implementation and ServiceNow development.
Proficiency in front-end and backend technologies (XML, HTML, CSS, JavaScript, AngularJS, Jelly Script, Web Services, etc.).
Proven track record in delivering large-scale ServiceNow projects adhering to best practices.
Strong analytical and troubleshooting skills to ensure high-quality technical solutions.
Minimum 6+ years of industry experience in IT service management and enterprise solutions.
Strong background and deep experience with ServiceNow, with relevant certifications.
Ability to manage multiple projects simultaneously while ensuring quality delivery.
Engaging presentation style with the ability to lead discussions in technical and business settings.
Experience in working under pressure and managing multiple campaigns at the same time.

Nice-to-haves

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.

Benefits

Growth opportunities across Australia and New Zealand
Flat structure, fast growth, high ownership culture
Creative freedom to lead and implement your ideas
Direct impact on growth, brand visibility and client experience

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...