Solution Implementation Manager (Remote Eligible)

October 19, 2026

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When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact – fast? Smartsheet’s purpose is to empower everyone to improve how they work.

We are looking for an experienced Solution Implementation Manager to guide engagement and product adoption for packaged Solution Services customers. As a Solution Implementation Manager, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.

This full-time position reports to a Manager of Solution Services

You Will:

Recommend and build solutions that accelerate time to value for our customers within Solution Services offering guidelines
Help configure successful application integrations such as Jira, Salesforce and Microsoft Dynamics
Become the subject matter expert (SME) on Smartsheet product capabilities
Expand upon the Smartsheet solution portfolio, demonstrating best practices in implementation for use cases across variety of industries and departments
Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
Navigate customer conversations that lead to account growth
Accomplish other tasks as assigned

You Have:

Hands-on experience in all aspects of solution delivery including scoping, design, configuration, customization, and implementation of SaaS applications
High level of motivation, excellent at follow-up, team-player that delivers within defined timelines
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
Curious collaborator with the desire to work in a team environment
Willing to travel periodically based on customer and business need
Bachelor’s degree or 3+ years of equivalent work experience
Hands-on working experience in the configuration, customization, and implementation of SaaS applications

Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

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