Provides current and potential international freight customers with a primary point of contact for their international shipping needs. Ensures the resolution of customer issues, problems and requests. Leads support to sales and customers in their quest for the efficient movement of shipments and clearance of international shipments, while developing opportunities to increase export revenues.
Essential Functions
- Provides advanced knowledge and support of sales cycle and product listings.
- Identifies systemic and recurring service issues for international customers through research and elevate identified issues to the appropriate person for resolution.
- Perform other duties as assigned.
Minimum Education
High School Diploma/GED.
Minimum Experience
Five (5) years work experience in logistics/distribution/transportation providing direct international customer service contact or three (3) years as a Sr. Intl. Documentation agent (sr. Ida), (ida experience must have been within the last two years).
Knowledge, Skills and Abilities
Thorough knowledge of mainframe and web-based applications, i.e., COSMOS, K2, FAMIS, CASE, EBS, EOPS, CARGORES, etc.
Proficient in Word processing, spreadsheets, and other PC related software.
Excellent human relations, communication, analytical and prioritizing skills required.
Working knowledge of international shipping paperwork and procedures required.
Ability to successfully complete all basic and recurrent training
Preferred Qualifications: This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 100 miles radius of a FedEx campus location, Kansas City, MO, several times per week.
Pay Transparency:
Pay:
Additional Details: To be eligible for consideration, you must APPLY and UPLOAD your resume. The Posting closes on Monday, November 9, 2026, 5:00 PM CDT.
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
