Staff Engineer, User Trust

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About the position

On User Trust, you’ll build the systems and experiences that help users, partners, and regulators trust Betterment’s platform. You’ll work on critical capabilities spanning user privacy and compliance, account access, KYC, risk scoring, login and account recovery, and fraud prevention. This role sits at the intersection of security, legal & compliance, risk, and product engineering to deliver scalable, reliable solutions that protect customers, reduce fraud, and support Betterment’s regulatory obligations. As a staff engineer, you’ll play an instrumental role in designing and implementing complex systems within the team’s domain, guiding your team’s full stack development practices and collaborating with other senior engineering leaders to advance Betterment’s technology and create high performance, reliability and exceptional developer experience. If you're passionate about delightful customer experiences, building scalable, high-performance web applications and are eager to work in a collaborative, forward-thinking environment, we'd love to have you on our team.

Responsibilities

  • Build the systems and experiences that help users, partners, and regulators trust Betterment’s platform
  • Work on critical capabilities spanning user privacy and compliance, account access, KYC, risk scoring, login and account recovery, and fraud prevention
  • Deliver scalable, reliable solutions that protect customers, reduce fraud, and support Betterment’s regulatory obligations
  • Design and implement complex systems within the team’s domain
  • Guide your team’s full stack development practices
  • Collaborate with other senior engineering leaders to advance Betterment’s technology and create high performance, reliability and exceptional developer experience

Requirements

  • Experience designing, building, and operating systems for fraud detection, prevention, or risk mitigation in high-trust environments
  • Familiarity with building customer-facing and internal tools that require strong reliability, auditability, and thoughtful handling of risk
  • Exposure to domains involving identity, access, privacy, compliance, financial workflows, or other trust-critical user experiences
  • Track record of balancing user experience, business goals, and control frameworks when building scalable fullstack systems
  • Proven and recent experience scoping, building, and leading technical projects (and the teams building them) from discovery through release
  • Experience in at least one server-side language - Ruby, Java, C#, C++, Python
  • Experience building interactive web applications using modern Javascript frameworks
  • Strong understanding of appropriate technical design, architecture, and other complexity in building web applications
  • Experience gathering inputs, building consensus, and making technical decisions in an inclusive manner
  • Experience communicating effectively with technical and non-technical colleagues across different roles, teams, and lines of business
  • Commitment to upskilling teammates through feedback, pairing, and mentorship
  • Passion for software engineering, and for creating what doesn’t exist
  • Know how to make the tradeoffs required to ship without compromising quality
  • Realize that automated tests are a worthwhile investment
  • Appreciate agility and pragmatism in software development
  • Thrive in a startup environment

Benefits

  • Competitive equity package
  • Health benefits
  • Dental benefits
  • Vision benefits
  • Life and AD&D insurance
  • Short-term and long-term disability insurance
  • EAP
  • Commuter and parking benefits
  • FSA/HSA
  • 401(k) with employer match
  • Flexible PTO policy
  • Company incentive bonus
  • Infertility support
  • World Professional Association for Transgender Health approved benefits
  • Generous parental leave
  • Meaningful opportunity for community building through our 7 Employee Resource Groups
  • Empowerment to own and lead change and affect the business
  • Dedicated professional development opportunities
  • Lunch from our in-house chef at our NYC headquarters
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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