Technical Service Representative – Packaging Equipment

October 10, 2026

Other Jobs To Apply

No other job posts for this day.

Job Description:

Identify and pursue new business opportunities through research, cold outreach, networking, and industry events
Conduct customer visits to explore growth potential and increase sales
Assess customer needs and propose customized product solutions
Prepare and deliver technical and commercial proposals
Serve as the main point of contact for distributors and end users
Resolve customer inquiries and complaints efficiently and professionally
Assist with logistics, customs processes, order tracking, and delivery coordination
Document customer details and sales progress in Salesforce CRM
Guide customers in the design, installation, and setup of transverse jaws for packaging machines
Troubleshoot sealing issues and recommend performance improvements
Collaborate with the internal engineering team for product modifications and design approvals
Communicate customer feedback to engineering and production to ensure timely deliveries
Assist with invoicing and documentation
Coordinate with logistics to meet customer-specific shipping and delivery requirements

Requirements:

2–5 years in technical support, maintenance, or roles related to packaging machinery
Solid understanding of packaging machine components and mechanical systems
Ability to interpret and validate technical drawings
CAD experience (AutoCAD, SolidWorks) is an asset
Ability to accurately measure and document mechanical components
Strong analytical and problem-solving skills, particularly with sealing issues
Excellent communication, customer service, and negotiation skills
Effective liaison between clients and internal departments
Self-motivated and comfortable with frequent travel (50% +/-)
Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States

Benefits:

Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
No waiting period for benefits; eligible on the first day of employment
Growth opportunities
Open, communicative environment fostering individual initiative

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...