Technical Support Advocate T1

September 26, 2026

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Description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY

We do our best work by being CURIOUS

We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma’s platform. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Respond to customer inquiries via chat and email support channels using the Intercom platform.

Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionality.

Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools.

Provide accurate, timely solutions with a professional and empathetic tone.

Log customer interactions, track recurring issues, and contribute to knowledge base improvements.

Escalate complex technical issues to tier 2 support or development teams

Educate users on platform capabilities and best practices for creating presentations and websites

Maintain high standards of response time, accuracy, and customer satisfaction.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction

YOU HAVE…

2 years of SaaS customer or technical support experience, preferably in technology or saas environments

Familiarity with help desk or ticketing systems (Intercom experience a plus).

Familiarity with website-building tools, content management systems, or presentation software

Strong technical aptitude for troubleshooting digital platforms and web-based apps.

Excellent written communication skills with the ability to explain technical concepts clearly.

Comfortable navigating multiple software applications simultaneously.

Strong collaboration and verbal communication skills for internal teamwork.

Patience, empathy, and active listening skills to understand customer needs.

Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.

Strong organizational and time management skills with the ability to juggle multiple projects.

Proficiency for data analysis and process/operations improvement.

Detail-oriented with a proactive approach to problem-solving.

Ability to work collaboratively within a team and adapt to changing project requirements.

NICE TO HAVE…

Experience supporting creative professionals, small businesses, or startups.

Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).

Familiarity with AI-powered tools or generative platforms.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...