Virtual Client Account Manager

October 16, 2026

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Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform.

Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value . This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth , not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

WHAT YOU’LL BE DOING

Own renewal and retention outcomes across a defined book of business
Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
Lead early, proactive engagement on at-risk accounts — no last-minute saves
Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
Conduct executive-level business reviews tied to customer outcomes and ROI
Develop and execute account plans with clear growth and risk mitigation strategies
Maintain accurate forecasting and pipeline hygiene in Salesforce
Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
Identify and act on customer signals (usage, sentiment, risk) to drive action early
Operate with weekly execution cadence at the account level (pipeline, risk, renewals) WHAT YOU BRING
3–5 years in account management, sales, or customer-facing revenue roles in SaaS
Proven ability to meet or exceed retention and expansion targets
Experience managing a book of business with quota accountability
Strong commercial instincts — able to negotiate, position value, and close deals
Ability to run executive conversations and influence decision-makers
Comfortable operating in a metrics-driven, forecast-based environment
Demonstrated ability to navigate technical products and cross-functional teams
Bias for action — proactive, not reactive in managing customer risk and opportunity
Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc. ) WHAT SUCCESS LOOKS LIKE
Achieves or exceeds renewal rate and expansion targets
Maintains accurate forecast and ≥2x pipeline coverage
Drives adoption of MYAs, Turnkey, and premium offerings
Identifies and mitigates risk early in the renewal cycle
Builds strong relationships at both operator and executive levels
Operates with discipline in weekly account and pipeline cadence The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Sales OTE range $155,000 — $175,000 USD LOCATION We are a fully distributed company of remote employees. Note: We currently don't hire in California or New York metro ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth.

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