Senior Operations Manager

Company: WayfairLocation: California, USASalary: $20/Hour

Position Overview

This role will be based onsite at Wayfair’s new facility in California, leading the day‑to‑day operations of the fulfillment center and driving continuous improvement and safety excellence.

Responsibilities

• Develop robust relationships with key stakeholders and senior management to identify opportunities for operational improvement.
• Oversee overall protection, employee engagement, collaboration, performance and patron satisfaction of the fulfillment center operations.
• Create and sustain a strong safety culture that actively eliminates risks from the operation.
• Command a senior presence, lead and build a high‑performing team of operations managers and supervisors.
• Introduce process improvement initiatives, Lean tools, and other continuous‑improvement activities to drive measurable results.
• Partner closely with cross‑functional business partners—transportation, S&OP, data integration, employee engagement, inventory planning, engineering, and others—to coordinate purposeful work activities.
• Track and drive key performance metrics to ensure outstanding customer experience and fulfillment of company commitments.
• Contribute to the development of new equipment, procedures, and technology that enhance team efficiency and effectiveness.
• Support process and innovation initiatives that enable commercial goals for sales, operational performance, and profitability.
• Manage multiple priorities in a fast‑paced environment with clear communication and rigorous observation.
• Lead method‑improvement projects that deliver year‑over‑year growth while streamlining day‑to‑day operations.
• Communicate operational performance improvements and recommendations to the organization.

Qualifications

• Experience with complex operational, process, and performance improvement initiatives (Lean or Six Sigma experience highly valued) along with process mapping and redesign.
• 4+ years of experience in e‑commerce, supply chain, operations, or logistics.
• Strong engineering or production background with the ability to understand flow and throughput within an operation.
• Ability to collaborate cross‑functionally and integrate diverse viewpoints into a cohesive plan.
• Demonstrated passion and commitment to people‑centric leadership that delivers results in a fast‑growing environment.
• Strong focus on safety as a cost driver, not just a compliance requirement.
• Self‑starter with the confidence and entrepreneurial mindset to manage and delegate projects effectively.
• Leadership experience that establishes a culture of continuous improvement.
• Analytical ability to gather and interpret data to support recommendations and implementations.
• Technologically savvy, collaborative leader proficient with Google Suite and other relevant tools.
• Highly organized, meticulous, and detail‑oriented.

Equality, Diversity, & Inclusion Statement

Wayfair believes in equal opportunities and is an inclusive workplace. We do not discriminate on the basis of race, faith, color, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or other protected characteristics. Wayfair is committed to providing reasonable accommodations to qualified applicants with disabilities.