AAA Lead Dispatch Specialist (Remote)

September 15, 2026

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Ready to take the lead in a fast-paced, high-impact dispatching and customer service environment? Join a trusted organization with a 100-year legacy of serving members and become part of a team that's committed to making a difference every day.

As a Lead Dispatch Specialist, you'll do more than assist members. You'll serve as a frontline leader, coach, and subject matter expert, helping to drive exceptional service while supporting the day-to-day operations of our Support Center. This is a high-demand role that offers the opportunity to make an immediate impact, develop your leadership skills, and contribute to the success of a well-respected company known for putting its members and employees first.

Hourly compensation starting at $19.44, plus the opportunity to earn a shift differential.

The schedule for this position is 2:30pm to 11pm and includes every other weekend.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. The ability to attend in office meetings and trainings at our Harrisburg, PA branch is required.

Why You Will Love Your Job:

Lead, mentor, and support a team of Dispatch Specialists by answering questions, sharing knowledge, and helping drive success.
Deliver exceptional customer service by assisting members by dispatching our roadside assistance technician.
Serve as a subject matter expert and resource for products, services, policies, and dispatching procedures.
Handle escalated member concerns regarding dispatch with professionalism, empathy, and a focus on positive resolutions.
Coordinate roadside assistance requests, ensuring members receive timely support and clear communication throughout the service experience.
Monitor service levels and operational performance to help ensure an efficient, high-quality customer experience.
Support cross-training initiatives and maintain expertise across Membership Services, Roadside Assistance, and Dispatch operations.

What You Will Bring:

High school diploma or equivalent.
At least 2 years of customer service experience. Call center, dispatch, leadership, or supervisory experience is a plus.
Strong communication skills with the ability to assist customers by phone, email, text, and chat.
Comfortable working in a fast-paced environment and adapting to changing priorities.
Ability to learn and support multiple business areas, including Membership Services, Roadside Assistance, and Dispatch.
Strong computer skills with the ability to navigate multiple systems and applications at the same time.
Highly organized with strong attention to detail and a commitment to accuracy.

How AAA Central Penn Supports You:

Generous, front-loaded PTO—no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
Comprehensive health coverage including Medical, Dental, and Vision insurance and a Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to keep you and your family covered.
Save for today and the future with a 401(k) with up to 6% company match—fully vested from day one.
Company-paid protection with Life Insurance and Long-Term Disability coverage
Give back and get rewarded—earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
Grow your career with Tuition Reimbursement to support your development and advancement.
Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...