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October 16, 2026

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Job Overview

Customer Experience Concierge – American Express (Amex)
Salary: $20–30 per hour
Location: New Mexico, USA
Educational Requirements: Bachelor’s Degree

Responsibilities

The role of the Part Administration Professional (MSP) is to deliver world‑class service to American Express Centurion Club guests located in the Philadelphia Global Air Terminal. MSPs are the face of American Express to our clients, representing the brand and ensuring guests receive personalized travel, card, concierge and lifestyle services. MSPs act as experts, matching products and services to guests’ needs and building long‑term relationships with Amex Cardholders.

Invite and provide access to our Cardholders upon arrival
Take full responsibility for the client’s experience from start to finish
Develop creative solutions to guests’ issues or concerns to maintain brand loyalty
Apply a Client‑First mindset to address guests’ needs and expectations
Offer concierge and lifestyle recommendations
Provide travel scheduling and low‑cost reservation support
Collaborate with our food & beverage partners to meet guests’ needs

Qualities and Qualifications

A successful candidate will possess the following:

At least 1 year of experience servicing high‑net‑worth clients
Preferred experience in carrier, travel or hospitality industry (travel reservation experience desirable)
A passion for delivering proactive solutions to clients
Excellent interpersonal skills, delighting the client in every interaction
Ability to assess client needs and propose relevant solutions for high satisfaction
Professionalism, positive attitude and composure in all interactions
Dependable teamwork in a fast‑moving, dynamic environment
Adaptability to resolve issues quickly to keep Cardholders engaged
Tech‑savvy, able to reference the web while providing in‑person service
Comfortable with flexible scheduling, including evenings, weekends, and holidays
Possibility of handling light lifting for certain tasks

Compensation

Compensation Reach: $20.00 to $33.65 hourly + rewards + benefits. Final compensation is based on location, experience, and role‑related factors.

Benefits

Competitive base pay
6% retirement plan match
Free financial education and investment resources
Comprehensive medical, dental, vision, supplemental insurance, and disability coverage
Flexible work arrangements with Amex Flex, including hybrid options
20+ weeks of paid parental leave for all parents, regardless of pregnancy status
Free access to global wellness and health centers for employees and families, subject to location
Free and tailored coaching through our Sound Personalities program
Professional development and career advancement opportunities

American Express is an equal‑opportunity employer. We value diversity and are committed to equal employment opportunities for all employees.

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