Bookkeeping Expert (Work from Home)

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Base pay range

$24.00/hr - $33.00/hr

Overview

At Intuit, our mission is to power prosperity around the world. As a QuickBooks Live Expert you are the center of that mission, providing professional bookkeeping, payroll and tax guidance to our QuickBooks Live small business owners. Your live guidance empowers small business owners to take control of their finances, make informed decisions, and build long‑term success with confidence, while leveraging AI forward technology platforms.

Your strength as a QuickBooks Live Expert will allow you to empower and educate business owners on their books so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you’ll have the freedom to work from your home or office with flexible scheduling options that support your lifestyle – within our established hours of operation. Please note that this role requires a minimum commitment of 25 hours per week to ensure consistent support for our Customers.

We’re changing the way that people do their bookkeeping by providing world‑class professional guidance from experts in bookkeeping, payroll, and tax across the United States. We are revolutionizing the way we support small business owners, and we want you to be a part of it! You’ll join a team of passionate professionals who are always growing – learning new tools, improving processes, and staying abreast of industry changes to better serve our Customers and grow in their careers.

The QuickBooks Live Expert – Expert Role is responsible for providing professional guidance to Small Business Owners managing their business through Quickbooks Online. This role requires a deep understanding of QuickBooks Online, as well as strong bookkeeping, customer service, and technical skills.

Qualifications

  • 3+ years of bookkeeping and/or accounting experience
  • 3+ years of QuickBooks Online experience
  • Experience supporting Payroll, Sales Tax, or Tax Preparation
  • Ability to understand and communicate complex bookkeeping processes and issues across multiple industries
  • Experience providing guidance in a customer‑facing environment
  • QuickBooks Online Level 1 Certification required
  • CPA, EA, JD, and/or CPB is preferred, not required
  • Strong attention to detail and ability to manage multiple tasks
  • Strong written and verbal communication skills
  • Proficient with technology; strong knowledge of computer software and ability to learn technology quickly
  • Dedicated high‑speed internet connection (Wireless, DSL, cable, or fiber)
  • Ability to work in a fast‑paced virtual environment with minimal supervision
  • Critical thinking, problem solving, flexibility, and determination
  • Willingness to learn and support new products and services

Responsibilities

  • Provide bookkeeping guidance to QuickBooks Online small business owners via video and audio tools in a way that is professional, friendly, and reassuring
  • Create high‑quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in this customer‑facing role
  • Guide small business owners on bookkeeping best practices and optimal utilization of the QuickBooks Online platform
  • Review information input by small business owners for accuracy and provide insights on their data
  • Research regulations to support guidance

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $25.00 - $33.00, Colorado $24.00 - $31.50, Bay Area California $25.00 - $33.00, Southern California $25.00 - $33.00, Washington $25.00 - $33.00, Washington D.C. $25.00 - $31.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Seniority level

Mid‑Senior level

Employment type

Part‑time

Job function

Accounting/Auditing and Finance

Industries

Software Development

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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