Client Services Manager - Theaters and Residencies - AXS

November 6, 2026

Other Jobs To Apply

Client Services Manager – Theaters and Residencies – AXSJoin to apply for the Client Services Manager – Theaters and Residencies – AXS role at AEG.AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.The RoleAXS is seeking a Client Services Manager – Theaters and Residencies to join our team in Los Angeles, CA. This role manages the relationship with venue clients within the discipline, supervising a team of supervisors and specialists who provide front‑line, top‑notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.What Will You Do?Partner with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.Provide expertise on all products/services, remaining current with all new releases.Assist with event and promotion configuration for full‑service clients.Recognize critical issues when responding to support and service requests from client venues.Configure, track, and report on work and client interactions to ensure consistent, high‑quality service.Troubleshoot and resolve or escalates technical support issues.What Will You Bring?High School Diploma or its equivalency (BA/BS Degree Preferred)2‑4 years of experience in leading a high‑functioning customer service team4‑6 years of live event ticketing and event programming experienceAdvanced event programming expertise across multiple venue/event types.Leadership, coaching, and personnel management skills.Committed to collaboration and teamwork.Ability to problem solve and make decisions in a high‑pressure environment.Pay Scale$61,055‑$80,000BonusThis position is eligible for a bonus under the current bonus plan requirements.BenefitsWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full‑time employees are eligible for these benefits on the first day of employment.Employer does not offer work visa sponsorship for this position.What’s in it for You?Extraordinary People – we’re not kidding!Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.Interview ProcessStage 1: 20‑30 min virtual interview (Recruiter)Stage 2: Take Home AssessmentStage 3: 30‑min virtual interview (hiring manager)Stage 4: 45‑60 min onsite interview (interview team)Stage 5: 30‑min virtual interview (final round)This schedule may be subject to change.More About AXSAXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.More About AEGFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can’t “check every box” in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionBusiness Development and SalesIndustries: Entertainment ProvidersReferrals increase your chances of interviewing at AEG by 2xGet notified about new Client Services Manager jobs in Los Angeles, CA.#J-18808-Ljbffr

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...