Customer Service & Collections Representative

September 25, 2026

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Customer Service & Collections Representative Job Location: 1409 S Irby Street, Florence, SC 29505 $16.50/hr. Starting Pay Range + Commission Day shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!) Join our fast-paced team at Terminix Service Inc in Florence SC, where your people skills and drive make a real impact. We're looking for energetic professionals who thrive in a high-volume call environment and love helping customers while driving sales and results. What You'll Do <ul><li>Handle a high volume of inbound and outbound calls with professionalism and urgency</li><li>Engage with customers to resolve account issues, collect payments, and offer solutions</li><li>Drive sales through strong product knowledge and persuasive communication</li><li>Maintain accurate records and follow up to ensure customer satisfaction </li></ul>What We're Looking For <ul><li>Strong communication and negotiation skills</li><li>Experience in sales, collections, and/or customer service preferred</li><li>Comfortable working in a fast-paced, goal-driven environment</li><li>Reliable, positive, and ready to grow with us </li></ul>Why Terminix Service Inc? <ul><li>$16.50 hr. starting pay range + competitive commission structure</li><li>Full benefits package: Medical, dental, vision, FSA, life insurance, paid holidays, PTO, 401(k) with match, profit-sharing, and more</li><li>Paid training from day one - including travel and meals at no cost to you </li></ul>About Terminix Service, Inc. Terminix Service Inc, a family-owned company with over 80 years of history and 57 locations across SC, western NC, and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business. We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years. Apply Today If you're energetic, customer-focused, and excited to help others while growing your career, we want to meet you! Fill out our quick 3-minute application and take the first step toward joining a team that values your skills and contributions. Location:(29505) Salary: $16.50 per hour Job Posted by ApplicantPro

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...