Customer Service Representative I, Remote CSR

September 14, 2026

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Customer Service Representative I, Remote
Pay: $18.50 per hour ($21.50 for Bilingual/Spanish)
Location: Remote
Start Date: 9/16/26
Residency: Maryland Residents Preferred
Employment Type: Full-Time, Temporary

Join Our Team!
MMC Group is seeking experienced Customer Service Representatives to support the Maryland Health Connection (MHC). If you enjoy helping others, have strong customer service skills, and thrive in a fast-paced environment, we encourage you to apply.

In this remote role, you will assist Maryland residents with healthcare enrollment, eligibility, and benefits information through the Maryland Health Connection.

Compensation & Benefits

$18.50 per hour ($21.50 per hour for Bilingual/Spanish)
Remote position
Weekly pay

Training Schedule
Duration: Three weeks
Schedule: Monday through Friday, 9:30 AM to 6:00 PM Eastern Time or 8:30 AM to 5:00 PM EST
Attendance during all scheduled training is mandatory.

Work Schedule
After training, employees must be available to work Monday through Friday between 9:30 AM and 6:00 PM Eastern Time.

This position supports high call volumes. Team members may be required to remain available beyond scheduled hours, when necessary, until customer call queues have been cleared.

What You'll Do
As a Customer Service Representative, you will:

Assist consumers with health insurance enrollment and eligibility questions
Support Medicaid and Qualified Health Plan enrollment through the Maryland Health Connection
Guide customers through application and enrollment processes
Navigate multiple computer systems while assisting callers
Utilize Customer Relationship Management (CRM) software and Maryland eligibility systems
Research customer accounts and provide accurate information
Thoroughly document customer interactions
Deliver professional and compassionate customer service while maintaining confidentiality
Meet established quality, productivity, and performance expectations

What We're Looking For

Previous customer service or call center experience preferred
Strong communication and active listening skills
Ability to navigate multiple computer applications simultaneously
Excellent attention to detail
Ability to work independently and effectively in a remote environment
Reliable high-speed internet connection and a dedicated workspace
Ability to successfully complete all required training

Residency Information
Maryland residents are strongly preferred. Current hiring priorities focus on candidates residing in Maryland.

Why Join MMC Group?
At MMC Group, we connect talented professionals with meaningful career opportunities. We are committed to providing exceptional support throughout the hiring process while helping our employees gain valuable professional experience.

Apply today! Positions are filling quickly, and qualified candidates are encouraged to secure their interview opportunity.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Remote

Skills:
Broadband, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Computer Systems, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, Health Plan, Health Plan Membership, Healthcare, Medicaid, Microsoft Management Console (MMC), Multilingual, Small Business, Spanish Language, Workforce Management

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MMC Group

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...