<strong>Description<br><br></strong>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and<br><br>providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer<br><br>orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are<br><br>building new products and services every day on behalf of our customers.<br><br>As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support<br><br>to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them<br><br>the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we<br><br>put smiles on customer’s faces.<br><br>Key job responsibilities<br><br>As a Delivery Station Customer Service Associate, you will be responsible for:<br><br><ul><li> Communicating with customers directly in-person, in addition to communicating via phone and email</li><li> Empathizing with and prioritizing customer needs</li><li> Upholding company values and respecting every customer</li><li> Resolving issues and setting appropriate expectations with customers</li><li> Clearly understanding and responding appropriately to the issues that customers present</li><li> Consistently composing grammatically correct, concise, and accurate written responses to customer issues</li><li> Approaching problems logically and with good judgment to ensure the appropriate customer outcome</li><li> Making quick and effective decisions on behalf of the customer</li><li> Working a flexible Full-Time (40+ hours per week) schedule<br><br></li></ul>Performing the following tasks, with or without reasonable accommodation<br><br><ul><li> Carry, lift, push and pull up to 49 pounds</li><li> Frequently push, pull, squat, bend and reach</li><li> Stand and walk during shifts lasting up to 12 hours</li><li> Work in an environment where the noise level varies and can be loud (hearing protection will be provided)</li><li> Work in an environment where the temperature may vary due to outside weather conditions and is not controlled<br><br></li></ul>A day in the life<br><br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and<br><br>delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs<br><br>to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so<br><br>that our customers get a great experience every time without having to contact Amazon.<br><br>Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our<br><br>customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses<br><br><strong>About The Team<br><br></strong>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service<br><br>team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our<br><br>goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to<br><br>offer expert insights into our customers’ most complex issues.<br><br>Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team<br><br>is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> High school or equivalent</li><li> Experience in Customer Service</li><li> Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)</li><li> Experience prioritizing and managing time effectively in dynamic environments</li><li> Experience working with computer and web based tools<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Bachelor's degree or equivalent</li><li> Experience in understanding performance metrics and developing them to measure progress against key performance indicators</li><li> Experience with written and verbal communication and presentation</li><li> Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at NE, Omaha - 18.65 - 25.96 USD hourly<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10557175