General Liability Non-Litigated Manager

October 20, 2026

Other Jobs To Apply

Why Publix?
Are you a claims leader who enjoys building strategy, developing teams, and improving outcomes for customers and the business? At Publix, you'll have the opportunity to lead an important function within one of the largest employee-owned companies in the United States. Serving customers across eight Southeastern states, Publix is known for exceptional service, operational excellence, and a culture where associates share in the company's success. In this role, you'll help shape how liability claims are managed across a large and dynamic retail organization while contributing to a business that values integrity, accountability, and continuous improvement.

About the Team
The General Liability Claims team plays a vital role in protecting Publix, supporting customers, and helping the company manage risk effectively. The team oversees a broad range of customer and liability claims, partnering with operational leaders, legal professionals, and external stakeholders to deliver fair, timely, and consistent claim resolutions. Through analytics, customer service, and sound claims practices, the team helps strengthen the customer experience while supporting long-term business success.

About the Opportunity
As Manager, General Liability Non-Litigated Claims, you will lead a large team responsible for handling non-litigated liability claims, including customer claims and attorney-represented matters that have not entered litigation. This role combines strategic leadership, operational management, and financial stewardship. You'll influence claims strategy, establish performance standards, identify trends, and drive continuous improvement initiatives that help reduce risk, improve customer outcomes, and enhance organizational performance.

What You'll Do

Lead the strategy, operations, and performance of a team responsible for non-litigated general liability claims. This includes non-litigated attorney represented claim, and self-represented customer claims including “high touch” claims that require additional oversight of complex or higher exposure general liability and/or auto claims where the customer may or may not be represented by counsel.
Oversee investigations, evaluations, negotiations, and settlements to ensure consistent and effective claim resolution.
Develop and implement claims handling standards, protocols, quality measures, and performance metrics that support operational excellence.
Analyze claims data and industry trends to identify opportunities for risk reduction and process improvement.
Partner with business leaders, legal professionals, and external stakeholders to address complex claims issues and support strategic objectives.
Coach, develop, and mentor managers, supervisors, and claims professionals to build a high-performing organization.
Monitor regulatory requirements and industry best practices to maintain compliance and strengthen claims operations.
Provide leadership visibility into claims performance, emerging risks, and opportunities for improvement.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...