Health Records Clerk - Digital Services

September 24, 2026

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Detailed job description and main responsibilities

Safe and accountable storage of patients' health records in our off site facility at Stirling Park and in the Deceased Library Area

Coordination of missing notes to deliver to various services throughout the Trust

Collection of notes from wards to amalgamate with originals

Prep notes for Outpatient clinics to ensure updated demographic information and referral letters are in patients' notes

Repairs and maintenance of all health records

Culling and destruction of health records according to the NHS guidelines

Distribution and management of the delivery of notes throughout the Trust via Transit Area at Medway.

Effective and efficient coordination of the delivery of notes between both sites.

Digital Health Records Clerk (Scanning Team) - Collection, preparation, scanning and quality checking of patient notes. Requires attention to detail, strong computer skills, ability to consistently work at fast pace whilst maintaining quality. Manual handling of multiple notes folders from the whole site and within medical records department.

Collection of notes from wards to amalgamate with originals

Tracking of all notes to record appropriate location at any given time within the department and to where the notes are being sent/ allocated.

Person specification

Qualifications

Essential criteria

Good General Education to A Level or equivalent.

Experience

Essential criteria

Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations, including flexibility to provide cover
Admin / office experience • Must be interested in providing a quality service to support excellent patient care and experience

Skills

Essential criteria

Good communication skills - written and verbal
Customer care skills
Computer literate, in particular use of MS windows and Outlook
Excellent interpersonal skills
Ability to work on own initiative and to work within a team
Good working knowledge of Oasis system
Strong sense of commitment to openness, honesty and integrity in undertaking the role

Knowledge

Essential criteria

Must understand and comply with Data Protection Act and maintain confidentiality at all times
Must be interested in providing a quality service to support good patient care and experience

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

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