[Hiring] Lab Dispatcher @TridentCare

October 23, 2026

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Role Description

This is a remote role; you must reside within 50 miles of the Horsham, Pennsylvania office located at 101 Rock Road, Horsham, PA 19044.

Two shift options:

Sunday - Thursday 5:00am - 1:30pm EST
Tuesday - Saturday 1:00pm - 9:30pm EST

Dispatcher Essential Duties and Responsibilities:

Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
Operates and utilizes tools required to complete duties assigned: general computer use and operations, general office skills necessary to complete assigned tasks properly.
Controls and oversees that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.
Reviews, organizes, and distributes all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.
Conducts full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis.
Completes preparation of multiple Phlebotomist’s daily work assignments (printout) and continues communication throughout the shift, tracking and possible re-routing, if necessary.
Works cooperatively and fully communicates verbally with Area/Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department, and Courier services, to ensure case completion throughout entire shift.
Accommodates various facility special requests, honors high priority facility laboratory orders, expedites urgent cases conducting constant follow-up, and maintains a positive attitude to connect parties to ensure excellent customer service.
Provides detailed written documentation of issues that occur throughout the shift and may conduct mild investigations of situations or oversee immediate handling of unexpected problems.
Notifies Dispatch Manager of any issues that are difficult to control, immediately.
Identifies and pursues self-improvement needs, adapts to changes when proposed.
Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining a positive attitude during crises and engaging in daily teamwork with minimal encouragement.
Provides full assistance for high-volume important phone calls from facilities, phlebotomists, in-house calls requesting dispatch assistance, and employees out in the field.

Qualifications

High School Graduate or GED.
Proficient to expert use of Microsoft Office software.
Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
Ability to focus on the task at hand in a busy, call center environment.

Requirements

Must have private workspace, free from external sounds and distractions.
Must meet safety checklist requirements.
Must have high-speed internet connection to support VoIP communications; Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
Must successfully pass TridentCare's Network Performance Test.
Must have access to a PC that can run this test (Not Chromebook).

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