IT Support Engineer II

September 9, 2026

Other Jobs To Apply

No other job posts for this day.

IT Support Engineer II, Ops Tech Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects with minimal guidance that affect multiple locations in a region, resolve customer issues in times of crisis to get them working again, and actively expand your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Key Responsibilities

Troubleshoot difficult IT problems without SOPs.
Plan and coordinate configuration management (CM) and CM templates.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks and create/improve small tools that help make team operations more efficient.
Serve as the first point of escalation.
Participate in hiring, training, and development of others.
Support customers from multiple buildings in the area, as well as remote customers.
Travel within your local or regional area to support our customers.

Basic Qualifications

3+ years of IT client, server, and network service delivery experience.
4+ years of IT systems or relevant commercial production environment experience.
4+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
4+ years of troubleshooting in a multi‑user high availability environment.
4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
High school or equivalent diploma.

Preferred Qualifications

3+ years of supporting a Windows Server environment.
Experience supporting video conference and teleconference equipment.

Benefits

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, up to 20 weeks of paid parental leave, and a casual dress code at each of our locations. The base salary range for this position is $60,700.00 – $106,300.00 USD annually. Sign‑on payments and restricted stock units (RSUs) are included. Full benefits information can be found at

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr Salary: USD 70000 - 106300 per year Experience: 4 years required

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...