About the position

Answers patron requests for information and assistance, assists patrons with self-check and library technology, and plans and conducts programs.

Responsibilities

• Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview.
• Checks out and renews materials; Assists patrons with self-checkout and checking in materials; issues and updates library cards; and follows procedures and collects money for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials.
• Serves as the first point of contact for patrons in assistance with using library technology; identifies opportunities for formal training in the library; advises patrons on availability of classroom and individual technology instruction; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview.
• Develops informative and entertaining programs by using project management and outcomes-based planning and evaluation tools; assists in delivering programs to audiences within the library; assists Community Relations and Marketing with recruiting attendees in order to provide benefit to patrons, to promote use of library resources and represent the library district to the community.
• Informs Librarians about gaps in the collection in order to maintain an appealing, current, and useful collection.
• Assists with providing website content, shelves library materials by loading carts with returned materials in order to return materials to library shelves; creates booklists, displays, bulletin boards, electronic documents and other special tools; and assists Supervisor in order to ensure the smooth operation of the department.

Requirements

• Bachelor’s Degree
• One year of similar or related experience
• Able to read, write, and speak Spanish fluently (preferred)
• Knowledge of public library operations
• Knowledge of public library reference service
• Knowledge of print and online reference resources
• Skill in reference interviewing
• Skill in using and troubleshooting a variety of computers and mobile electronic devices
• Skill in Windows, MS Office Suite, and Publisher
• Skill in using Innovative Interfaces, Inc’s Sierra or another comparable automated library system
• Skill in customer services including dealing with difficult patrons and volatile situations
• Able to operate various office equipment including copiers
• Able to plan and conduct age-appropriate programming
• Able to use good judgment
• Able to work in teams
• Able to work with confidential information
• Able to foster a nonjudgmental, supportive environment for a diverse population of users by using patience and effective communication to assure a positive learning experience

Nice-to-haves

• Able to read, write, and speak Spanish fluently

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability
• Long-Term Disability
• 457 Deferred Compensation Plan
• Flexible Spending Accounts for transportation, dependent care and medical expenses
• Tuition Reimbursement
• Paid Leave