Manager, Customer Experience Operations

September 24, 2026

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<p>As the leader of the Customer Experience Technical Operations team, you’ll ensure that the tooling we use to interact with customers supercharges the work of our team, fostering the high quality experiences our customers deserve. Craft a compelling, long term vision for the infrastructure that powers our customer support. Work across the CE department to prioritize efforts that serve our customers and company priorities. Build a data-driven framework to assess the health, architecture, and completeness of the tooling the department uses each day. Execute complex, long-term projects that have many stakeholders. Ensure net new tools are seamlessly integrated into the existing suite. Maintain and mature existing tools and support infrastructure. Build and manage healthy teams that collaborate with each other and with cross-functional partners to prioritize our customers, even in the face of adversity.</p><p>Slack is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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