As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike Platform Professional Services is seeking a manager responsible for leading our AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, which provide long-term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on delivering implementation services around the CrowdStrike Falcon platform with a primary emphasis on AIDR capabilities, including AI-powered detection, automated response workflows, and adversarial AI use cases within customer environments. What You'll Do:Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environmentProvide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platformDeliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platformBuild, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use casesWork cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomesManage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performanceAnticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilitiesWork closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentationDeliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offeringsWhat You'll Need:Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experienceCurrently have or can obtain necessary security clearances, per customer requirement7+ years of professional experience in professional services4+ years of experience in technology and/or SOC leadership managing a team of direct reports4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.)Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security toolingApplied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storageFamiliarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestrationExperience working with software development projects and field engineering teamsExperience working with pre-sales teams on technical scoping and requirements buildingA proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaborativelyExcellent communication, interpersonal, and collaborative skillsStrong business acumen and ability to exercise good judgment, discretion, and maintain confidentialityVery knowledgeable on Windows, Mac, and Linux platformsAbility to travel up to 10% of the time Bonus Points: Technical experience in the following areas Endpoint Security: Falcon platform (preferred), AV/EDR solutions, AI-driven detection and responseAI/ML in Security: Experience with behavioral analytics, ML model tuning, automated triage, and AI-assisted threat huntingDevelopment: PowerShell, Python, Bash, TerraformTechnologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT AutomationCompliance: CIS Benchmarks, STIGs, PCI, HIPAADatabase/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, CrucibleIdentity: Active Directory, Azure-AD, SSO, MFACloud: AWS, Azure, GCP, Oracle#LI-DL1#LI-RemoteThis role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.Find out more about your rights as an applicant.