Manager, Veeva CRM Platform

September 9, 2026

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Job Description:

Define the Veeva Vault platform vision and roadmap aligned with Amplity’s Client Systems and Services strategy
Evaluate Veeva capabilities and develop client-facing service offerings
Manage feature backlog, release roadmap, and platform enhancement priorities
Lead solution design for client implementations on Veeva Vault CRM and related products
Standardize implementation methodologies, deployment templates, solution designs, playbooks, and accelerators
Build integrations with client systems, data lakes, and analytics environments
Establish governance for configuration, security, releases, compliance, and best practices
Support administration, release management, optimization, and production support
Design and support territory management, targeting, alignment, customer master data, and field force effectiveness capabilities
Develop reporting models using X-Pages and related capabilities
Develop Amplity’s Veeva managed services offering and operating procedures
Manage relationships with Veeva, implementation partners, and third-party providers
Coordinate releases, regression testing, user acceptance testing, validation, and production readiness
Own AI roadmap, innovation backlog, business cases, and pilot initiatives
Partner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients
Deliver executive presentations, client proposals, roadmap reviews, and stakeholder communications
Establish KPIs, support metrics, knowledge management, and continuous improvement initiatives
Participate in budget planning and track spend
Provide leadership, mentoring, coordination, and development support
Manage assigned projects, including scope, timelines, resources, reporting, execution, and value creation

Requirements:

Minimum 8 years of experience in CRM, commercial platforms, or commercial technology within pharmaceutical, biotechnology, life sciences, or healthcare
5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM
Experience with Veeva Align, Network, OpenData, Engage, and Approved Email
Experience leading CRM implementations, platform administration, or managed services
Experience working with Commercial Operations, Sales Operations, or Medical Affairs organizations
Experience partnering with business stakeholders, technology teams, and external vendors
Experience supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment
Experience building reusable implementation methodologies, playbooks, and service accelerators
Excellent written and verbal communication skills
Effective executive-level and client-facing engagement
Strong client relationship management skills
Ability to translate business needs into practical, scalable technology solutions
Must be able to work within U.S. time zones; U.S. Eastern and Central time zone residents preferred
Direct engagement with internal business partners, clients, and vendors required
Veeva Vault CRM Administrator certification required
Vault AI and X-Pages certification or relevant experience preferred
Veeva Align certification or relevant experience preferred
Microsoft Certified: Power BI Data Analyst Associate preferred
Microsoft AI Fundamentals preferred
Deep understanding of pharmaceutical commercial operations
Veeva CRM functional expertise
Expertise in commercial field force processes, Medical Affairs workflows, territory management, alignment, targeting, segmentation, CRM product management, consulting, solution design, business process optimization, and change management
Technical expertise in Veeva Vault CRM, Veeva Align, Veeva Network, CRM integrations and APIs, Power BI, SQL, and Azure DevOps or other Agile delivery tools
Skills in product ownership, project management, vendor management, cross-functional leadership, strategic planning, financial and commercial acumen, team leadership, and mentoring

Benefits:

Comprehensive benefits package
401(k)
Company-funded long-term disability
Company-funded short-term disability
Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Competitive compensation
Comprehensive benefits packages tailored to your role + location
Supportive culture
Primarily remote work model for better work-life balance
Diverse, equitable + inclusive workplace

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