Operations Co-Ordinator III at PROLIM: 100% Remote (MI)

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Title: Software Engineer - React

Location: Michigan United States

Job Description:

PROLIM ( is currently seeking Operations Co-Ordinator III for one of our top Client for Location: Remote

Qualified candidates can directly send your updated resume and contact info via email: sameer.mithaigar@prolim.com

Job Summary

The Premier Partner Experience team is seeking a customer-focused and motivated Operational Support Expert to support partners and deliver exceptional partner experiences. In this role, you will act as a primary operational point of contact, resolve complex partner issues, and collaborate with cross-functional teams to improve partner programs and products.

This is an excellent opportunity for someone who enjoys problem-solving, working in fast-paced environments, and creating meaningful impact through operational excellence.

Key Responsibilities

Partner Support (Up to 80%)

Serve as the primary Operations point of contact for partners

Respond to inbound partner inquiries related to product features, bugs, and operational issues

Troubleshoot and resolve complex issues efficiently and effectively

Identify recurring partner issues and communicate insights to cross-functional teams

Improve and operationalize processes to enhance the partner experience

Operational Improvement (Up to 20%)

Improve support workflows related to issue resolution and product insights

Develop subject matter expertise in products and issue areas

Build and maintain a centralized internal knowledge base

Train new team members on workflows, processes, and internal tools

Minimum Qualifications

2+ years of experience in operations, customer support, technical support, or partner/account management

Strong issue-resolution skills with experience handling complex tickets

Experience using Excel and/or basic data and insights tools

Ability to work effectively in ambiguous and fast-changing environments

Excellent written and verbal communication skills

Strong attention to detail and organizational skills

Proactive mindset with adaptability and eagerness to learn

Fluency in business-level English

Preferred Qualifications

Experience in the media, technology, or platform support industry

Prior experience in operations or partner support roles

Familiarity with APIs or technical troubleshooting concepts

Additional Information

As part of a global team, occasional meetings outside standard working hours may be required. Employees may adjust their schedules accordingly while maintaining a standard 8-hour workday.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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