Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role can operate remotely in the United States with required travel to client sites and data collection locations.

The Opportunity

We are seeking a Project Manager to lead day-to-day execution of onsite and field data collection projects, ensuring delivery against client expectations, timelines, and budget. This is a client-facing, data-driven, and solution-focused role for someone with strong critical thinking, technical curiosity, and comfort operating in dynamic, sometimes ambiguous environments - including client programs where goals and workflows are still being defined.

The Project Manager, who reports into the Program Manager, owns turning program strategy into actionable day-to-day plans and delivering them on the ground, escalating program-level risks and decisions upward as needed.

Responsibilities

Project Execution & Delivery

• Own project execution and delivery milestones for one or more onsite/field data collection projects.
• Translate program strategy set by the Program Manager into actionable, day-to-day project plans.
• Own the project-level lifecycle - planning, execution, monitoring, and delivery - against client expectations, timelines, and budget.
• Identify and resolve risks related to staffing and logistics, escalating program-level risks or decisions to the Program Manager.
• Translate abstract or evolving client needs into concrete, actionable workflows on the ground.

Client Management & Communication

• Serve as the primary day-to-day client contact for the project.
• Lead client calls and Weekly Status Reports (WSRs), including data analysis, performance insights, and stakeholder updates.
• Communicate progress, risks, and incorporate client feedback in real time.
• Support day-to-day client relationship health, flagging satisfaction, risk, or growth signals up to the Program Manager.

Financial & Operational Oversight

• Track and report project financials to the Program Manager, ensuring alignment to budget and forecast.
• Manage landlord contracting and payment coordination for onsite facilities.
• Create and maintain clear documentation - project plans, process maps, SOPs, and meeting notes.

Team Leadership & Coordination

• Lead Project Coordinators and Schedulers, delegating tasks and ensuring alignment to project goals.
• Partner with Sourcing/Talent Acquisition to secure appropriate talent across staffing models, including full-time, part-time, and crowd-based collectors.
• Drive consistency and performance across distributed project teams, including crowd-based contributors where applicable.

Onsite Operations & Quality

• Monitor onsite project health through moderator check-ins and real-time site oversight.
• Provide real-time feedback based on client needs, and escalate quality or equipment issues promptly.
• Ensure site readiness, safety, and compliance standards are met at all data collection locations.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or a related field; relevant experience accepted in place of formal education.
• 3+ years of project management experience in onsite/field operations, data collection, or a technical/global services environment. Experience managing crowd-based or community operations preferred. Familiarity with robotics or data collection programs preferred.
• Proficiency with Google Workspace and Microsoft Office; working knowledge of data dashboards preferred.
• Agile/Scrum and/or PMP certification a strong plus.
• Strong operational leadership in complex, fast-scaling environments.
• Effective client communication and expectation management.
• Balances execution with financial and timeline constraints.
• Comfortable navigating ambiguity and providing structure day-to-day.
• Strong critical thinking, analytical skills, and autonomy.
• Recommends best practices, tools, and process improvements to enhance delivery.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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