[Remote] Customer Care Representative - Specialty Services (Fully Remote) - Producer/Agent P&C REQUIRED

September 18, 2026

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Note: The job is a remote job and is open to candidates in USA. reputed company is a team with a passion for purpose and making a real difference in people’s lives. The Customer Care Representative role is critical in supporting customers and agents by addressing inquiries and providing assistance with insurance policy needs.

Responsibilities

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information and communicate while working in multiple systems
Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
Document customer interactions and outcomes thoroughly in system
Escalate unresolved issues requiring advanced support for further resolution
Build knowledge and acumen through self-directed learning
Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
Help maintain department knowledge resources to keep them current
Actively listen to customer concerns to identify trends or patterns
Recognize opportunities for process improvement and makes recommendations to leadership
Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
May work with external vendors to further address customer needs
Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

High School Diploma or equivalent required
Property and Casualty license is required for this role
Minimum of 1-3 years customer service
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Ability to continuously operate a computer for extended periods of time, up to a full work shift
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
1 year of experience in call center environment or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Experience with reputed company Office suite of tools preferred

Benefits

401(K)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance

Company Overview

The companies comprising the reputed company of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

reputed company has a track record of offering H1B sponsorships, with 21 in 2026, 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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