Senior ROI Medical Records Specialist – Evening Shift

September 15, 2026

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Job Description:

Process release of information (ROI) requests from facilities accurately and timely
Validate requests and authorizations for medical record releases according to company policy and legal guidelines
Perform quality checks for accuracy, confidentiality, and correct billing
Maintain equipment in excellent working condition
Deliver attentive, respectful, and responsive customer service
Proactively identify and resolve client concerns
Maintain a clean, professional appearance and comply with dress code standards
Maintain current knowledge of applicable state laws and fee structures
Work within assigned scope and accept additional assignments or account coverage during backlogs
Comply with client site policies and procedures, HIPAA, state and federal regulations, and labor laws
Safeguard confidential patient information and ensure efficient, accurate record release
Understand information governance responsibilities and participate in compliance education and role-specific training
Report unethical, fraudulent, or unlawful behavior or activity

Requirements:

High School Diploma or GED required
Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' external ROI experience required
Advanced knowledge of multiple EMR platforms and ROI request types
Strong documentation, communication, and customer service skills
Proficiency in Microsoft Office applications
Strong organizational and multitasking skills
Willingness to learn programs and processes quickly
Self-motivated, dependable, and able to work independently or as part of a team
Ability to maintain productivity, utilization, and quality performance standards
Strong interpersonal and problem-solving skills
Ability to sit or stand for extended periods
Ability to lift and carry up to 25 lbs.
Manual dexterity for extended typing, writing, and document handling
Visual acuity to read documents and use a computer monitor
Clear speaking and hearing ability
Adequate hand-eye coordination and sensory abilities
Current annual HIPAA certification required
Must comply with HIPAA, state and federal regulations, and corporate integrity and security obligations

Benefits:

Full-time employment
Evening shift schedule: Sunday–Thursday, 3:00 PM–11:30 PM EDT
Holiday work included
Annual HIPAA certification
Equal Opportunity Employer
E-Verify employer

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