Social Media Customer Care Agent, Remote, Buffalo Region

September 17, 2026

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The opportunity

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and act as a representative of the company.

This position is remote but will require some in person visits to our corporate office in Buffalo, NY

Pay

$16.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
Act as a brand ambassador and provide consistent service to guests
Escalate guest dissatisfaction to the appropriate department
Attend and actively participate in department meetings
Follow social media protocol and adhere to guidelines

More about you

Previous customer service experience, including written forms of customer service
Excellent written communication skills including grammar, sentence structure, and spelling
Experience using various social media platform
Computer literate with strong typing skills and the ability to learn new applications quickly
Positive attitude with proven ability to work well in teams

Shift details

Days

Evenings

Holidays

Weekends

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Remote

Skills:
Casinos, Communication Skills, Customer Support/Service, Facebook, Gaming, Restaurant, Retail Operations, Social Media, Sports, Training/Teaching, Twitter, Writing Skills

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Delaware North Companies Inc

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

Company Size:
10,000 employees or more

Industry:
Hotels and Lodging

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1915

Website:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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