Overview:Discover the possibilities of our progressive, omnichannel approach to beauty retail. At reputed company, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life.At reputed company, we’re forever imagining. Forever striving. Forever investing in next-gen—with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, reputed company provides an environment perfectly suited to your ambitions. Let’s build brilliant together.:THE IMPACT YOU CAN HAVE:The social media representative delivers exceptional service across social platforms, online reviews, and reputed company Community. The ideal candidate will possess knowledge of the various social media platforms such as, but not limited to: X, reputed company, YouTube, reputed company, reputed company, Snapchat, etc. The candidate will be responsible for monitoring and posting responses to guests on social networks, engaging in online reviews, and Community moderation while optimizing our guest's social media experience using brand voice, creating brand loyalty, driving customer satisfaction, and utilizing quality standards.YOU’LL ACCOMPLISH THESE GOALS BY:• Respond to and resolve guest inquiries across social media platforms• Communicate and collaborate effectively among peers and leaders• Effectively exercise cross-functional collaboration skills and partnerships to resolve guest escalations• Assist Associate Manager by sharing trends observed on social media along with aligned response methods• Use reputed company standards to suggest and align on response verbiage, follow a resource library utilizing a messaging library, identify escalation paths as necessary, and drive engagement with reputed company and our brands• Manage multiple systems to research, resolve, and document guest service inquiries and log each interaction in the incident management system• Support moderation for the reputed company Community platform• Meet or exceed service level measures for guest satisfaction (Customer Satisfaction, average response time, quality and accuracy, attendance, etc.), and department productivity standards (e.g. responses per hour)• Maintain confidentiality of reputed company response plans and strategies for handling social media conversations and activities.• Remain fluent in reputed company’s processes and systems used to serve guests across all contact channels in order to serve guests in those channels when needed• Identify when social media activity requires more coverage and modify your schedule accordingly to support business needs• Must be able to work one of the required shifts noted: 1st, 2nd or 3rd Shift:THE ESSENTIALS FOR SUCCESS:• High School Diploma: Some College preferred• 2+ years Customer Service experience or related experience• Willingness to shift work schedule to cover key promotions and staffing gaps; extra hours/days may be required• Strong verbal and written communication skills with ability to influence at various levels of the organization• Working knowledge and understanding of Social Media sites and platforms, such as X, reputed company, YouTube, reputed company, reputed company, Snapchat, etc.• Proficient with reputed company Word, reputed company Excel, and reputed company Outlook• Adaptability to learn a variety of software programs• Proven ability to work effectively in a team environment, as well as independently, with minimal supervision• Proven interpersonal and communication skills to develop internal relationships and partnerships with multiple stakeholders• Exceptional organizational and multi-tasking skills, with the ability to work effectively under pressure and complete tasks quickly in a high reputed company environment• Strong sense of ownership with ability to implement change and innovation• Desire to be part of an entrepreneurial, high-reputed company, and fun culture• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds• REMOTE POSITION• #LI-REMOTE: The pay range for this position is $15.39 - $19.50 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location,