Support Specialist I – Contract Talent

October 20, 2026

Other Jobs To Apply

Job Description:

Coordinate, diagnose, and troubleshoot incoming global employee support interactions
Provide technical, hardware, and information technology support for laptops and desktops used by local and remote personnel
Provide candidate and branch location support as needed
Use various network remote access methods
Resolve problems promptly or escalate them to appropriate technical personnel
Provide timely incident status updates to management and end users
Maintain effective user relationships
Answer frontline support interactions and assist users migrating to a new user tenant
Assign support interactions to the appropriate support level
Perform service interactions for corporate and field users
Document all support incidents in the support team Incident Tracking Database
Research and implement methods for improving daily work
Share knowledge with the team

Requirements:

High School diploma or equivalent
A+ & Network Essentials preferred
1 year technical support experience preferred
Basic PC troubleshooting knowledge
Basic level of experience with using Microsoft Office Suite
Basic understanding of Windows OS and remote connectivity methods
Effective oral, written, and interpersonal communication skills
Ability to work using set processes independently and with others
Ability to demonstrate a sense of urgency
Professional communication manner
Ability to multi-task and adapt to changing priorities or processes
Basic problem-solving and organizational ability
Decision making and time management skills
Ability to handle escalated and time sensitive issues
Ability to research issues and exercise judgment
Ability to follow directions and procedures
Ability to demonstrate reliability and attendance
Ability to prioritize work assignments
Ability to manage conflict
Ability to maintain confidentiality
Successful completion of a background check

Benefits:

Medical, vision, and dental insurance
Life and disability insurance
Eligibility to enroll in the company 401(k) plan

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...