Technical Support Agent- OVERNIGHT (Remote)

September 24, 2026

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Position Description

Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shifts:

Friday-Tuesday 10:30PM-7:00AM (overnight)

Why We Need You

Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems
Utilize service management systems gathering and maintaining service incident data
Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers
Perform customer service administrative task as assigned and understand customer database and processing customer part requests
Work within KCS environment, required testing to reach preferred status as requested
Decisions are limited and routine for which clearly defined procedures are documented
Must display genuine concern and ownership for customers' situations
Exercise sound judgement and analytical skills in determining a resolution to problems
Provide and obtain general information which is technical in nature
Work with moderate supervision

What We're Looking For

A minimum of one-year Customer Service experience. Helpdesk experience preferred.
Call Center experience a plus.
Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
Networking experience is desired.
Reliable internet required with Broadband or fiber.
Ability to work at a secondary location in case of ISP outage.
AAS degree in electronics technology, computer science, or its equivalent is a plus.
A+ certification and Microsoft certifications are also a plus

Remote

Skills:
Administrative Skills, Analysis Skills, Broadband, Call Centers, Communication Skills, CompTIA A+, Computer Science, Computer Services, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Electronics, Help Desk, ISO 9000, Internet Service Providers, Knowledge Management Systems, Microsoft Certifications, Microsoft Windows Operating System, Point of Sale (POS) Hardware, Point of Sale (POS) Software, Problem Solving Skills, Standards Development, Team Player, Technical Support, Testing, Typing

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...