Territory Executive - San Francisco

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<div>PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty's Operations Cloud. This is an exciting opportunity to accelerate PagerDuty's footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.<br/><br/>The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.<br/><br/><strong>KEY RESPONSIBILITIES</strong><br/><ul><li>Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.</li><li>Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.</li><li>Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.</li><li>Champion the adoption of PagerDuty's Operations Cloud to deliver tangible value and expand platform usage.</li><li>Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.</li><li>Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.</li></ul><br/><strong>BASIC QUALIFICATIONS</strong><br/><ul><li>3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.</li><li>Proven success in meeting or exceeding quota within a defined territory.</li><li>Demonstrated ability to sell to and influence C-level executives and technical stakeholders.</li><li>Proficiency using Salesforce (SFDC) for pipeline management and forecasting.</li><li>Bachelor's degree or equivalent experience.</li></ul><br/><strong>PREFERRED QUALIFICATIONS</strong><br/><ul><li>Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.</li><li>Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.</li><li>Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.</li><li>Familiarity with Operations Cloud or DevOps environments.</li><li>Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.</li></ul><br/>The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.<br/><br/>Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.<br/><br/>Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<br/><br/><strong>Hesitant to apply?</strong><br/><br/>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!<br/><br/><strong>Where we work</strong><br/><br/>PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:<br/><br/><strong>Location restrictions: </strong><strong>Australia:</strong> Northern Territory, Queensland, South Australia, Tasmania, Western Australia<br/><strong>Canada:</strong> Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon<br/><strong>United States:</strong> Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming<br/>Candidates must reside in an eligible location, which vary by role.<br/><br/><strong>How we work</strong><br/><br/>Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.<br/><br/>People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.<br/><br/><strong>What we offer</strong><br/><br/>As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.<br/><br/><strong>Your package may include:</strong><br/><ul><li>Competitive salary</li><li>Comprehensive benefits package </li><li>Flexible work arrangements</li><li>Company equity*</li><li>ESPP (Employee Stock Purchase Program)*</li><li>Retirement or pension plan*</li><li>Generous paid vacation time</li><li>Paid holidays and sick leave</li><li>Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO</li><li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li><li>Paid volunteer time off: 20 hours per year</li><li>Company-wide hack weeks</li><li>Mental wellness programs</li></ul><br/>*Eligibility may vary by role, region, and tenure</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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