Work From Home Customer Care Representative

September 25, 2026

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About the position

AO, a proud member of the Globe Life family, is seeking motivated individuals to join our team as Remote Client Benefits Representatives / Customer Service Representatives. In this fully remote role, you'll meet with clients through scheduled Zoom appointments, answer questions, explain benefit options, and help working families make informed decisions about protecting their financial future. No previous insurance experience is required. We provide comprehensive training, mentorship, and ongoing support from day one.

Responsibilities

Meet virtually with clients using Zoom and phone.
Provide exceptional customer service and client support.
Explain life, accident, and supplemental health insurance benefit options.
Conduct virtual benefit review appointments.
Guide clients through the enrollment process.
Maintain accurate client records and follow-up documentation.
Build long-term relationships through trust, communication, and personalized service.
Participate in weekly coaching, professional development, and leadership training.

Requirements

Strong communication and relationship-building skills.
Customer-focused mindset with a passion for helping others.
Positive attitude and willingness to learn.
Goal-oriented, dependable, and self-motivated.
Comfortable working independently in a remote environment.
Basic computer proficiency and reliable high-speed internet.
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice-to-haves

No Cold Calling – Clients Request Information
Full Training & Licensing Guidance Provided
Leadership Opportunities Based on Performance
Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, or sales is welcomed—but not required.

Benefits

Health Insurance Reimbursement (after qualification period)
Company-Paid Life Insurance
Residual Income Opportunities
Career Advancement
Leadership Development
Incentive Travel

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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