Associate Director, External HUB Programs

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Job Description:

  • Provide oversight for OneHUB external hub vendors supporting AbbVie’s Access and Affordability programs
  • Manage day-to-day vendor oversight, including SLAs, quality standards, compliance requirements, and business needs
  • Oversee vendor performance across multiple partners and conduct business reviews
  • Develop and maintain governance frameworks, reporting structures, and performance review cadence
  • Identify performance gaps and direct corrective action plans
  • Monitor vendor financial performance and resource utilization
  • Identify operational, compliance, and performance risks and implement mitigation strategies
  • Partner with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution
  • Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders
  • Identify cross-vendor opportunities to improve performance, efficiency, standardization, patient experience, and program effectiveness
  • Guide process enhancements, staffing adjustments, workflow redesign, and technology optimization
  • Drive root cause analysis and mitigation planning for systemic or recurring issues
  • Lead and develop a team responsible for external hub vendor relationship management and performance monitoring
  • Set priorities, accountability standards, and performance expectations; coach team members

Requirements:

  • Bachelor’s Degree required
  • 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations
  • Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred
  • Experience overseeing external hub vendor performance across multiple partners
  • Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements
  • Ability to monitor vendor financial performance and resource utilization
  • Ability to identify and mitigate operational, compliance, and performance risks
  • Ability to translate strategic shifts into operational direction for vendors
  • Ability to use data and insights to compare performance trends and identify improvement opportunities
  • Ability to lead and develop a team responsible for vendor relationship management and performance monitoring

Benefits:

  • Paid time off (vacation, holidays, sick)
  • Medical, dental, and vision insurance
  • 401(k)
  • Long-term incentive programs
  • Equal opportunity employer, including veterans and disabled applicants
  • Reasonable accommodations for US & Puerto Rico applicants
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